Welcome to Candlle Support. We're here to help you get the most out of the app.
For any questions, bug reports, or feedback, please email us at: [email protected]
We typically respond within 1–2 business days.
Candlle offers an auto-renewable subscription via in-app purchase:
Payment will be charged to your iTunes account at confirmation of purchase. The subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period. You can manage your subscription and turn off auto-renewal by going to your iTunes Account Settings after purchase.
If you've previously purchased a subscription, open Candlle, go to Settings → Restore Purchases, and sign in with the same Apple ID used for the original purchase.
How do I cancel my subscription? Go to Settings → Apple ID → Subscriptions on your iPhone, select Candlle, and tap Cancel Subscription.
I was charged but don't have access. Try Restore Purchases inside the app. If that doesn't help, email us at [email protected] with your receipt.
How is my data handled? See our Privacy Policy.